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FactFile 15: 7 Steps to Deal with Difficult Discussions better
If you were going on a trip where the roads were rough and the chances of getting bogged high, you’d want a road-map to help avoid, or at least alert you to, the hazards. Difficult discussions are pretty rough-and-tough roads for must of us – and a map would come in handy here too. The biggest fear most of us have with challenging conversations is not knowing how they’ll go – where the best place is to start and where the potholes and pitfalls are.