Masterful Mentoring

sharing your wisdom for their success

Most of us can vividly recall someone who left a positive imprint on us, on our dreams, our directions or our work-lives – a teacher, coach, colleague, manager or friend, who acted as a mentor for us. Whatever your workplace or occupation, mentoring is meant to support peoples’ personal and professional development – their aspiration to be the best they can be at whatever they do. It’s also about being the best ‘self’ we can be too.

What is mentoring?...

There’s so much discrepancy among various commentators on what it is or isn’t. Even more on how mentoring differs (if it does) from coaching. It seems like a pretty pointless pursuit, especially as the literature’s so at odds over what distinguishes one from the other. There’s so many contradictions, overlaps. Who cares? Does it really matter?

DETE's definition in their Performance Mentoring Handbook (p2) pretty much clears up any confusion for me, even if it does leave one definitionally disadvantaged: "Mentors play many roles and at times, they can be coach, counsellor and trainer.”


The defining feature of a mentoring relationship is that a more senior and experienced person like you, decides to devote time to conversations that help someone maybe more junior, and probably less experienced, achieve their personal, professional and pedagogical goals, at the same time as developing as a person.

Like their coaching counterparts, masterful mentors use specific skills, processes and tools to shape their approach and contribute to successful mentoring outcomes.

We’re here to mentor. So, let’s get on with it. And if you happen to find yourself slipping into a bit of coaching along the way (which you may because they overlap) who cares, as long we’re getting good outcomes that will lead to even better performance and success in the future.

Purpose and Profile:

The purpose of the Masterful Mentoring program and it’s accompanying guide, is to provide you with models, frameworks, tools and actions you can use to map-out and manage your mentorships in a way that makes the most of this mutual learning opportunity.

As well as a few tips, along the way, you may pick up a bit of background on roles, capabilities, attributes and conditions for good mentoring.  General aims are to make mentoring a mutually enriching learning experience and help harvest the potential and encourage the growth of colleagues around you by:

Mentoring Benefits

Mentoring makes moments where both of you can take some reflective time-out space from a hectic schedule and pause to reflect, think together and share insights, ideas, experiences and sentiments. The satisfaction of knowing that they have made a difference to someone else.

Evidence shows that mentoring and coaching both significantly improve productivity, relationships and the way people ‘warm-up’ to their jobs, whether it’s a classroom or a construction site.

Masterful Mentoring - what we cover

Over 2 very full days (or 3 by in-house arrangement) we delve into the capabilities and context of leadership mentor and explore ways you can use our 7 C’s Mentoring Model as a guide to help you take on, adapt and/or become more comfortable with this special support role.

A preview of what we cover in Masterful Mentoring...

DAY 1: Scaffolding and Stages

Mentor’s role, 7Cs Model, mentoring capabilities, getting started, making relationships and conversations

DAY 2: Mentoring Micro-Skills

More practice with a range of mentoring tools for different contexts and stages in the
mentoring cycle…

About the Guide

The structure of the workshop and it’s accompany guide is based loosely on the 7Cs Mentoring Model. This model provides the scaffolding to plan your approach. It’s a road-map of stages and milestones you’ll work through with the person you’re mentoring. 

7-C's Model of Mentoring
© 2017 The Change Forum

The start-up stage where you talk over purpose, protocols and professional parameters with the person you’re mentoring. This includes mutual expectations, commitment, outcomes, the mentoring approach and permission to suggest, advise, challenge and direct.

Connecting is creating a collegial, safe and respectful relationship for mentoring – key foundational conditions that enable both of you to be open, and for the person you’re mentoring to be honest with themselves, and accept frank feedback and challenge

Clarifying is the core of mentoring. It involves both of you learning to have dialogues and constructive conversations that allow an evolving narrative and stories to emerge about fears, drawback, strengths, aspirations, challenges, dreams and better classroom practices.

Centering is finding the focus-area – being able to articulate the goals, approaches, values, behaviours and aspirations to improve specific aspects of classroom effectiveness

Collaborating is being able to steer, guide, advise, strategise, recommend, encourage and inspire the person you’re mentoring, in a way that resonates with them.

Challenging is unearthing mental models, challenging thinking and confronting issues like hold-backs, barriers, learning blocks constructively, including how well mentoring is working.

Completing is identifying try-out actions and strategies, applying an action-learning mind-frame to reflect on results and making improvements. It includes Mentoring Action Plans (MAP)

The Guide has 6 parts that correspond to the Sessions we cover in our workshop...

Mentoring Roles, Models & Attributes

What’s involved in start-up (Stage 1 in the 7Cs Model) It also covers central roles Mentors play; capabilities and attributes and different personal styles of mentoring

Mentoring Relationships

Is about relationship- building – creating a safe, connective climate and right conditions to support mentoring (Stage 2 in the 7Cs Model). It includes getting-acquainted, personal profiling, resonance, respect, and getting relations off on a steady foot  

Mentoring Conversations

Covers “Clarifying” from our 7Cs Model. It highlights the crucial, ongoing role constructive conversations play in the mentoring process and has an array of tools on dialogue, listening, questioning, reflecting and feedback

Purpose & Personal Mastery

Covers “Clarifying” from our 7Cs Model. It highlights the crucial, ongoing role constructive conversations play in the mentoring process and has an array of tools on dialogue, listening, questioning, reflecting and feedback

Mentoring with Emotional Intelligence

Builds on Part 4, exploring the crucial role Emotional Self-Awareness and Self-Management play in achieving mentoring results that matter to us and how Mentors help people succeed by overcoming emotional blocks

Challenging Mental Models

Is about “Challenging” unhelpful thinking or behaviour – tackling hard topics like hold-backs, barriers, learning blocks (including difficult mentoring moments). It ends with “Completing” the last stage in our Model with action learning try-outs

More Themes for Learning

Reading about Mentoring...

For more on Mentoring and Leadership see our range of Articles, FactFiles and seasonal e-zine Newsletters and recommended Sites & Readings — all available for free download to read and share with colleagues and friends.

Upcoming Courses & Events

Find out what public programs are currently on offer for 2019. If you’d like to arrange an In-House event tailored to suit your needs, get in touch below.

Start a conversation with us
Contact Bill Cropper on

(+61) 07-4068 7591

(+61) 0429 687 513

(+61) 0429 687 591

consult@thechangeforum.com

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High Tension Encounters

High Tension Encounters (HTEs) happen regularly in any workplace  offices, schools, hospitals, councils, work-sites, factories… 

The negative impact of poorly-handled HTEs on colleagues, customers, patients and work-teams is well-attested. Whether it’s toxic personalities, inveterate arguers, belligerent bosses or conflict-ridden contrarians, HTE’s distract from productive work focus, detract from good results, debilitate teams, distress and unsettle us, and create caustic cultures in the long term…

arguing-cartoon-DT45045225
  • The frequency of HTEs has been measured in several settings. For example, one study found 85% of us experienced chronic conflict in our work-lives, with 30% saying it was always or highly frequent. 
  • In schools, principals on average say they have five difficult encounters a day, while another study of operating theatres reported at least 1 and up to 4 HTEs among surgical teams per operation. 
  • Another study reported 64% said they were dealing with a toxic personality in their current work environment and 94% said they’d worked with someone toxic at some time. 
  • Other studies reveal that school principals are abused on a regular basis by parents and 91% of nurses reported verbal abuse from physicians or patients, with 10% saying they witnessed disruptive physician behaviour daily. 
  • The ongoing impact of these HTEs exact a significant emotional toll, with one study suggesting negative encounters affected people five times more strongly than positive ones.

The customary line is that conflict is beneficial – it clarifies, corrects, changes and leads to better solutions and decisions.

Yet another line of thought suggests something quite different: that it has prolonged negative consequences that undermine relationships, trust and collaboration as well as distracting from task-focus and wasting resources in prolonged conflict mediation processes that largely don’t work.… 

So, whether or not it is sporadically constructive, in many instances conflict it seems is damaging, harmful and linked to high stress and staff turnover. 

Building conversational capability to better deal with difficult HTEs may not reduce their frequency but it can help us to handle them better, have more constructive confrontations and mitigate some of the negative consequences that follow on the heels of unregulated conflict.

© Bill Cropper – The Change Forum 2023

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