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Programs
Building vibrant, healthy work cultures & high performing teams
The Change Forum delivered a suite of leadership learning, team-building and culture change programs both publicly and in-house for over 25 years. Post-covid, some of our courses were also delivered live-online.
With the passing our of principal presenter and director, Bill Cropper, we’re no longer offering face-to-face delivery.
We are, however, translating the copious resources BIll had developed into materials you can access online for personal development purposes or to use with others at work. See our Membership page for information on what, how and when these will become available.
Information on The Change Forum’s variety of programs continues to be inluded here as a guide to potential content becoming available online.
Whether tailored to specific team or organisation needs or scheduled regional clinics, Bill’s goal was always to provide quality learning in safe, friendly environments, making up-to-date content interesting, useful and accessible to people at all levels from diverse organisation backgrounds and contexts.
- Bill's programs were, generally highly-regarded for relevant, targetted content supported by excellent resources delivered with a flexible, down-to-earth and humour-rich approach.
- Bill was skilled at translating complex concepts into more readily comprehensible ideas and insights with practical application to everyday work situations
- Framed within a work-based, action-learning perspective, Bill's program guides have been designed to provide focussed, targetted content with relevant insights as a meaningful resource of easy-to-use tools and processes that can be applied in a wide range of work situations and contexts.
Our Programs Directory provides an oultine of the variety of learning programs we have offered…
Our Five Themes for Learning
Emotional Intelligence, Mindfulness & Workplace Wellbeing...
Emotional Intelligence and mindfulness have a lot to do with our level of self-awareness, ability to connect with those around us and for lifting levels of achievement, motivation, focus, optimism, joy, purpose, positivity and performance…
At the bottom of top performance, self-management and our capacity to handle stress, are emotions. Feelings form the background to everything we do.
We dramatically underestimate the role emotions play in every corner of our lives; they:
- Affect how we think, who we are, how we live and how productive, happy, satisfied and effective we are.
- Exert a powerful pull on how we behave and how we cope with change and stress
- Underpin morale, motivation, focus and goal achievement
- Determine how well we work in with others. build rapport and manage relationships judiciously and sensitively
At work or on the home-front, Emotional Intelligence (EI) is simply the most enriching life-skill anyone can learn – whether it’s building great teams, being a more connective leader, boosting morale and performance or creating an awesome workplace where we get on well together, have fun and produce amazing results. And when we add mindful attention, we have a powerful mix to sustain our own wellbeing and our capacity to support our team and others too.
Emotional Intelligence is:
We all have habitual ways of responding to emotional challenges. Mindfulness training alters these habits by making it more likely that one neuronal pathway rather than another will be used...(it) carves new channels in streambeds of the mind.
Richard Davidson
The Emotional Life of Your Brain
How we can help...
More and more leaders now connect successful business outcomes with their own level of ‘Personal Mastery’ – their ability to tune into themselves and be more mindful of the impact their patterns of thinking, feeling and behaving have on the people and situations that surround them, as well as the results they get.
Personal Mastery revolves around the idea that leadership starts with you – that no matter what your leadership level, roles or goals, the critical factor to begin with is inside us. It’s about self-awareness, self-management, personal empowerment and emotional intelligence, and it’s about doing inner-work on ourselves to understand the impact our patterns of thinking, feeling and behaving have on the people and situations around us. In other words, turning the mirror inwards, where all meaningful leadership work begins.
Across the globe, there’s a new generation of leaders seeking to extend their emotional intelligence competency by integrating mindfulness into their leadership lives and practice – not just to improve their personal productivity and performance, but to learn how to be more present, self-aware, focused, connected, less stressed and more emotionally balanced.
Neuroscience and leadership discoveries in the last decade show that mindfulness training can have practical benefits and paybacks – it reshapes habitual neuronal pathways, has a healthy impact on brain function and can help leaders find a haven of clarity, calm and focus in a maelstrom of uncertainty.
The public profile of a powerful leader is someone who’s tough, decisive and results-driven — who leads with their head and puts business before benevolence. We convince ourselves we can’t make space for compassion and connection, yet that’s what truly great leaders do make time for. They have the conviction, confidence and courage to cultivate connectivity and compassion.
With the global shift towards emotionally intelligent, connective leadership, more leaders are now becoming interested in the idea of developing a more compassionate style – being caring and empathetic, truly leading with feelings. Which begs the question: “What does it take to become a compassionate leader and how can I inspire my management teams and staff to become more caring when dealing with customers, clients and each other?”
Every human being has the same potential for compassion; the only question is whether we really take any care of that potential, and develop and implement it in our daily life.
His Holiness the Dalai Lama
The Art of Happiness: A Handbook for Living
EI, Mindfulness & Wellbeing Clinics for Leaders, Staff and Teams
Emotional Intelligence, Mindfulness and wellbeing skills like Resilience and Compassion can be learned – that’s where The Change Forum coaching clinics come in. We’ve specialised in designing and delivering practical, applications-based EI and personal mastery programs for leaders, executives, staff, teachers and teams since 2003.
Personal Mastery: Leading with EI
Personal Mastery: Leading with Emotional Intelligence
learn 7 crucial EI Leader practices to lift your self-awareness and bring out the best in you and others
What's this Clinic about?
What sets successful leaders apart is their level of Personal Mastery and Emotional Intelligence – the ability to tune into the impact their feelings and behaviour have on people around them.
Leading with EI is about realising that for people to put in a superior performance, you have to connect with feelings first. This highly-regarded clinic has loads of tools and insights on how to apply 7 key practices to energise your leadership, create more connective cultures and bring out the best in yourself and others.
Is this Clinic right for you?
This clinic has evolved into one of the most powerful and practical tool-based events you can do to master the things that really matter in leading with EI. People from all walks of leadership life can use this clinic to mindfully manage moods and enrich their relational and emotional self-awareness skills.
“An insightful workshop that encouraged self-reflection and helped me gain a better insight into my own level of EI and the strategies I employ to self-manage (or not). It was more than a chalk and talk. Bill has an easy, calm approach that creates a safe environment for people to participate and get the most out of the sessions.”
Jay Hendricks, Queensland Health
What You'll Learn
- Understand the role leaders play as emotional care-takers
- Connect better with people you lead to inspire & motivate
- Tune in to your own patterns of thinking, feeling & behaving
- Master ways to manage emotions & use them positively
- Tackle tough situations in more emotionally intelligent ways
- Cultivate a more connective and resonant leadership style
- Create more constructive emotional climates at work
Topics We Cover
- Personal Mastery: putting the ‘me’ in leadership
- EI – what it is and why it matters for leaders
- Neuro-anatomy of emotions – brain basis of EI
- Handling hijacks and emotions-mapping
- Resonant versus dissonant leadership styles
- 7 Practices of Emotionally Intelligent leaders
- “F” words: finding and expressing feelings
- Empathy: reading your emotional radar
- EI in play: the conversational connection
- Connecting with other’s feelings: listening from 2nd
- Dealing with disruptive emotions and hostility
Course Features
- Translate theory into tangible tools and actions
- Take-away a totally revised 150-page 3rd edition of our self-coaching guide with 27 tools.
- Stock-take EI skills with our EI Leader Inventory based on The 7 Practices
- Develop a personal improvement plan to put EI into action using our 5 step self-coaching model
Course Details
*Other discounts offered to subscribers by email
Mindful Leadership in Action
Mindful Leadership in Action
A brain-training clinic to increase attention, focus, clarity , presence & personal productivity
What's this Clinic about?
Across the globe, there’s a new generation of leaders seeking to integrate mindfulness into their leadership lives and practice – not just to improve their personal productivity and performance, but to learn how to be more present, self-aware, focused, connected, less stressed and more emotionally balanced.
This 1-day clinic extends our 10 years of EI coaching. It looks at what it means to lead mindfully and introduces 5 mental markers and simple brain-training tools to transform how you lead.
Is this Clinic right for you?
This clinic is aimed at leaders and other professionals from any walk of work life who want to reinvigorate themselves and refresh their leadership practice through learning the mental disciplines of deep self-reflection, focused attention and mindfulness.
Neuroscience and leadership discoveries in the last decade show that mindfulness training can have practical benefits and paybacks – it reshapes habitual neuronal pathways, has a healthy impact on brain function and can help leaders find a haven of clarity, calm and focus in a maelstrom of uncertainty…
What You'll Learn
- Lift your level of clarity, focus, presence and attention
- Attain higher levels of self-mastery and personal productivity
- Use focused-attention tools to train your brain to be mindful
- Strengthen your reserves of resilience and sense of well-being
- Reduce stress and anxiety and curtail confusion and distraction
- Be more calm, connected, balanced and even-minded
- Get back in tune with what really matters in your leadership-life and rediscover your inner-capacity to lead
Topics We Cover
- Mindfulness, emotional intelligence & self-awareness
- Being present and focused – seeing what ‘is’
- Brain-training: neuro-science facts of mindfulness
- Seeing systemic relationships - making decisions mindfully
- The 5 mental markers of mindfulness training
- Managing mindfulness: practising focused attention
- Mindful conversations: the discipline of dialogue
- Mental discipline: mindfulness meditations-practice
- Being with your body – tune in to physical presence
- Re-engaging: presence, purpose & personal productivity
- Medicine of mindfulness: well-being, stress-relief & resilience
Course Features
- Use and practise 5 Mental Markers and simple focused-attention tools to increase mindfulness
- Take-away a 75-page self-coaching guide
- See where you are on our mindfulness dashboard
-
Design a practice-regime to train your brain to be more mindful and
self-aware - Take up our optional coaching extension – a second day with more intensive practice of tools
Course Details
*Other discounts offered to subscribers by email
Mindfulness at Work
Mindfulness at Work
5 Mindfulness Markers to retrain your brain for more clarity, focus, balance, presence and personal productivity
What's this Clinic about?
Across the globe, there’s a new generation of leaders seeking to integrate mindfulness into their leadership lives and practice – not just to improve their personal productivity and performance, but to learn how to be more present, self-aware, focused, connected, less stressed and more emotionally balanced.
This 1-day clinic extends our 10 years of EI coaching. It looks at what it means to lead mindfully and introduces 5 mental markers and simple brain-training tools to transform how you lead.
Is this Clinic right for you?
This clinic is aimed at leaders and other professionals from any walk of work life who want to reinvigorate themselves and refresh their leadership practice through learning the mental disciplines of deep self-reflection, focused attention and mindfulness.
Neuroscience and leadership discoveries in the last decade show that mindfulness training can have practical benefits and paybacks – it reshapes habitual neuronal pathways, has a healthy impact on brain function and can help leaders find a haven of clarity, calm and focus in a maelstrom of uncertainty…
What You'll Learn
- Lift your level of clarity, focus, presence and attention
- Attain higher levels of self-mastery and personal productivity
- Use focused-attention tools to train your brain to be mindful
- Strengthen your reserves of resilience and sense of well-being
- Reduce stress and anxiety and curtail confusion and distraction
- Be more calm, connected, balanced and even-minded
- Get back in tune with what really matters in your leadership-life and rediscover your inner-capacity to lead
Topics We Cover
- Mindfulness, emotional intelligence & self-awareness
- Being present and focused – seeing what ‘is’
- Brain-training: neuro-science facts of mindfulness
- Seeing systemic relationships - making decisions mindfully
- The 5 mental markers of mindfulness training
- Managing mindfulness: practising focused attention
- Mindful conversations: the discipline of dialogue
- Mental discipline: mindfulness meditations-practice
- Being with your body – tune in to physical presence
- Re-engaging: presence, purpose & personal productivity
- Medicine of mindfulness: well-being, stress-relief & resilience
Course Features
- Use and practise 5 Mental Markers and simple focused-attention tools to increase mindfulness
- Take-away a 75-page self-coaching guide
- See where you are on our mindfulness dashboard
-
Design a practice-regime to train your brain to be more mindful and
self-aware - Take up our optional coaching extension – a second day with more intensive practice of tools
Course Details
*Other discounts offered to subscribers by email
EI at Work
Emotional Intelligence at Work
a lively seminar for staff to apply 5 EI-Smart work practices to improve relationships & behaviour
What's this Clinic about?
EI skills like self-control, connectivity and empathy are essential to creating positive, happy and productive climates at work – and it’s just as important for staff to learn how to manage emotions and use them effectively as it is for leaders.
This 1-day seminar introduces staff to what EI is and why it matters for good work, good relations and being a good team player. It shows how to apply 5 essential EI-smart work practices to improve relationships, manage moods and work in better with others.
Is this Clinic right for you?
This course is for non-managerial STAFF who want to learn how to use EI as an effective tool for personal enrichment, performance improvement and enhanced quality of work life. It’s particularly beneficial for work colleagues to attend together.
Managers and team leaders will benefit more from our Leading with EI and EI Leader programs.
“EI at Work made me feel stronger as a person in working with others. It helped me recognise and understand my feelings, how I portray emotions towards others and how it affects my work relationships. It helped me learn how to deal with my emotions so I can effectively deal with others and my work relationships.”
Bronwyn M, Department of Communities Qld
What You'll Learn
- Identify the impact emotions have on your work ability
- Manage moods and control negative emotions
- Deal better with difficult emotional moments
- Cope better with stress, pressure and the demands of change
- Enhance your ability to get along with others
Topics We Cover
- EI at work – what it is and why it matters
- How feelings affect you, others and your work approach
- Hidden costs of toxic emotions at work
- Work ‘SMART’ – the 5 EI work practices
- Emotions are catchy: which ones do you bring to work?
- Attack of the Amygdalas! Handling emotional hijacks
- Finding feelings and what to do with them when you do
- Emotional self-responsibility – owning up to your feelings
- How moods manage me or should it be the other way round?
- Dealing with disruptive emotions: anger, anxiety & apathy
- Empathy – connecting with heart
- Productive EI states – optimism, hope, focus, flow
Course Features
- Complete the 5-SMARTS EI Quiz to track your emotional habits and what you need to work on
- Practise tools to take control of your feelings, exercise emotional self-responsibility and get along better with others
- Receive a 100-page self-coaching Guide with 20 tools to put into practise to relate with more EI at work.
Course Details
*Other discounts offered to subscribers by email
Teaching with EI
Teaching with Emotional Intelligence
Rethinking how you use Emotional Intelligence in your teaching practices and classroom leadership...
What's this Clinic about?
Nowhere is EI more critical than classrooms. The more emotional connection there is in a classroom, the more everyone feels happy, interested, enthused. Planned or not, all teachers deal with emotions every day. Like leaders everywhere, they knowingly or unknowingly, imprint emotional patterns on students.
This 1 or 2-day clinic adapts tools from our popular Leading with EI program to leading, teaching and coaching with EI in classrooms. It shows you how to raise levels of learning by targeting positive emotions and developing learning activities and strategies that are emotionally resonant and engaging.
Is this Clinic right for you?
This clinic can help teachers who want to enhance their learning effectiveness, classroom management or climate, become more adept with tools for emotional coaching and cultivate happier, healthier, higher-functioning learning environments.
“I enjoyed Teaching with EI. Very practical, thought provoking and something we can all use, not just the kids! I see how to practically apply the tools and the guide is a detailed and excellent resource full of useful tools I’ve already implemented. Thanks Bill.”
Mandy Canfield, Cairns School of Distance Education
What You'll Learn
- Manage your emotions and lead with EI in your classroom
- Raise levels of engagement and make classroom climates more joyful, respectful and emotionally supportive
- Work on ways to integrate more social and emotional learning and leadership into classroom activities
- Model how to handle hostility & disruptive emotions better and be a better emotional classroom coach
Topics We Cover
- The part EI plays in good teaching & learning
- Positive & negative emotional learning states
- Teachers as emotional coaches & role models
- Catching moods – contagion in the classroom
- Resonance or dissonance – relating to learners
- Modelling EI – what lessons do your students learn?
- Amygdala attacks – when feelings take us over
- Foundations: E-mapping with the EI triangle
- Scaffolding – EI competencies in classrooms
- Teaching EI behaviour: 10 dimensions for practice
- Managing moods & maintaining emotional balance
- Empathy – reading/responding to learner’s feelings
Course Features
- Take away tools and ideas to apply EI in a range of classroom contexts.
- Comes with a 100-page self-coaching guide with 25 tools for class-room use.
- Assess EI learning climate of your classroom with the EI classroom inventory
- Develop a plan to integrate EI into classroom teaching, modelling and management practices
Course Details
*Other discounts offered to subscribers by email
Resilient Leadership at Work
Resilient Leadership at Work
...maintaining mental fitness and building well-being at work...
What's this Clinic about?
Resilience – the ‘bounce-back’ emotion – is being able to recover rapidly from set-backs, failure, disappointment. It’s a critically defining factor for effective leadership and a contributor to organisation success. Research shows that from an array of different leader traits, those who rate high on resilience are seen overall as more effective leaders by their managers, peers and teams.
Faced with setbacks or adversity, resilient leaders regain composure rapidly, find ways to move past obstacles rather then get bogged down by them, and can actually grow stronger as a result.
This 1-day interactive coaching clinic (or 3-session live online equivalent) looks at what you need to do as a leader to cultivate resilience in yourself first, then build and maintain it in your team. It explores 6 attributes of resilient leaders we think are most central, providing down-to-earth tools, tips and one of our well-regarded take-away pocket guides to help you and your team build-up your reserves of resilience and buttress workplace well-being.
Is this Clinic right for you?
An initial negative response to set-backs is normal. This clinic will benefit leaders who suffer a too-strong-or-too-long response to unsettling situations and need to work on building more resilience and positivity. It’s particularly useful for leaders who want some tools to try out with their teams to keep resilience reservoirs topped-up and be better poised to take setbacks in stride…
Teams look to their leaders when times become tough at work. As a leader you are emotional care-taker for your team’s well-being, so role-modelling resilience may be the most vital trait you can demonstrate. Teams seek your support to help them cope with difficulties, stay buoyant, stress-resistant, emotionally-steady and capable of being productive. The real test of resilient leaders isn’t during good times – it’s the tenacity, steadfastness, perseverance and resolve they show in trying times.
What You'll Learn
- Understanding resilience and the role resilient leaders play in supporting their teams
- 5 Resilience-Builders to stay afloat, resist stress and function effectively
- Ways to curb negative outlook and helping teams stay positive and focused
- Resilience-drainers: how to recognise signs your resilience may be waning
- Emotional balance and how to remain in your resilience-zone longer
- Personal and team tools to maintain mental fitness and well-being
Topics We Cover
- Resilience: more than a bounce-back emotion
- Your emotional outlook: positivity or pessimism?
- The brain science behind resilience and positivity
- Links between resilience, stress and trauma
- Measuring levels of positivity and resilience
- Bodily alarms and nervous system overload
- Emotions-mapping reactions to set-backs
- Using the Resilience-Zone tool to self-monitor
- 5 Resilience-Builders – buffers and preventers
- Assessing impact on performance & motivation
- PREARS – 6 key attributes of resilient leaders
- Tools to stem negativity, stop mind-stray and reframe self-talk
- Stress reduction & resilience-building strategies
- Support-seeking, engagement, staying connected
- Team actions for working on resilience
Course Features
- Bring along typical work events that unsettle you and you have trouble coping with
- Assess your levels of resilience and positivity
- Take-away a unique 200-page pocket guide with 30 tools, techniques and self-coaching tips to work on resilience
- Develop personal strategies for building more resilience and positivity
- Learn ways to help your team build resilience and positivity
Course Details
*Discounts for NFP, schools & special offers by email
Building Resilience at Work
Building Resilience at Work
a clinic to help you handle set-backs better and build your reserves of resilience and positivity...
What's this Clinic about?
Resilience – the ‘bounce-back’ emotion – is being able to recover rapidly from set-backs, failure, disappointment. It links to other emotional attributes like positive outlook, perseverance and self-efficacy. All of these have a big impact on performance, motivation and how we handle unexpected, unsettling or stressful events at work
This 1-day extension to our EI at work programs helps people better understand their emotional patterns around stress, identify strategies to contain negativity and learn personal practices to build their own reserves of resilience and positivity and help support others too.
Is this Clinic right for you?
An initial negative response to set-backs is normal. This clinic will benefit anyone who suffers a too-strong-or-too-long response to unsettling situations and needs to work on building more resilience and positivity. This clinic is tailored more for staff and teams. We recommend our Resilient Leadership at Work clinic for team leaders who want to learn ways to help their team members cope better with set-backs…
Many of us have trouble handling setbacks. We feel helpless or hopeless. This breeds other feelings like cynicism, apathy or anger. We suffer, work suffers and often we seem to make sure other people suffer too. If we don’t have resilience and positivity to handle setbacks, it leaves us feeling overwhelmed and resentful, it undermines our motivation, derails our sense of direction and robs us of vitality…
What You'll Learn
- Map your emotional response patterns to unsettling events
- Understand how resilience helps you stay afloat, handle stress and keep on functioning effectively
- Monitor and assess your levels of resilience and positivity
- Apply 5 Resilience-builders to resist stress and trauma at work
- Work on ways to curb negative outlook and be more positive
- Use tools to deter stress and deflect toxicity impacts at work
- Develop personal practices to lift your level of resilience
Topics We Cover
- Your outlook: learned optimism or pessimism?
- Resilience – the bounce-back emotion
- Resilience and the effect it has on your outlook
- The brain science behind resilience and positivity
- Measuring your levels of positivity and resilience
- Links to other emotional states – perseverance, self-efficacy
- Emotions-mapping: how you react to set-backs
- Assessing impact on performance and motivation
- Tools to stem negativity – reframing self-talk
- Handling negative feedback and criticism
- Positive outlook and stress management
Course Features
- Bring along typical work events that unsettle you and you have trouble coping with
- Assess your levels of resilience and positivity
- Take-away a unique 200-page self-coaching pocket guide with over 30 tools and techniques to work on resilience.
- Develop personal strategies for building more resilience and positivity
Course Details
*Discounts for NFP, Schools & special offers by email
Social Intelligence EI in Teams
Social Intelligence: EI in Teams
Explore 10 dimensions crucial to creating more cohesive, positive, connective and resilient teams
What's this Clinic about?
Social and Emotional Team Intelligence (SETI) is one of the key differentials between effective and ineffective teams. It’s the new brain science behind getting along well with others and every team could do with more of it.
There’s growing recognition that SETI is at the heart of good work, good teams and good team-work. This 2-day work-out (1-day in selected regions) covers 10 SETI Dimensions crucial to creating cohesive, connective teams and building more positive emotional states like resilience, respect and empathy that contribute dramatically to superior team performance.
Is this Clinic right for you?
We have specialist EI clinics for leaders and staff but this clinic is for both leaders and team members, who want to do something about improving the emotional climate of the team they work in. We find that often teams get better results when a core of people from the same unit decide to come along together to do this work-out and plan how to improve their emotional team environment.
“A valuable course to develop professionally in utilising EI in teams to create healthy work environments and culture. You’ll be given the science behind why EI affects team and individual performance, and tools to identify how in tune you are with your Team EI. The relaxed atmosphere Bill creates to look at some intense content was a high-point for me…”
Francoise Lane, Department of Communities
What You'll Learn
- Boost your level of social intelligence & emotional awareness
- Reinforce relationship builders like resonance & rapport
- Increase positive behaviour like openness, valuing, respecting
- Temper the impact of toxic emotions on team climate
- Create more cohesion and connectivity in your team
Topics We Cover
- Emotional patterns: how this team feels
- Emotional candour: opening up to feelings
- Handling hijacks and disruptive emotions
- Likingness & trust: keys to connectivity
- Resonance & rapport – relationship builders
- Empathy – creating connective relationships
- Purpose & vision – emotional energisers
- Resilience – the bounce-back emotion
- Positivity, perseverance & team outlook
- Team cohesion, commitment, collaboration
- Team emotional climate & culture
- The SETI Inventory – how do we score?
Course Features
- Our unique 10 Dimensions Model to diagnose your team’s level of SETI
- Take-away 130-page SETI self-coaching guide with tones of tools and team activities
- Take your team’s emotional temperature with our SETI inventory based on the 10 dimensions
- Develop a SETI CHARTER to Integrate EI into your team operating principles
Course Details
*Other discounts offered to subscribers by email
The Compassionate Leader
The Compassionate Leader
an advanced EI clinic to make space for a more compassionate approach in leadership, life and work
What's this Clinic about?
Most leaders are conditioned to put business before benevolence – to lead with head, not heart. We convince ourselves we can’t make space for compassion yet that’s exactly what truly great leaders do make time for.
This 1-day advanced EI clinic looks at the role compassion plays in a practical leadership context and how you can use it to instil more connectivity, empathy and mindfulness into your leadership mix through active self-reflection.
Is this Clinic right for you?
This 1-day master class delves deeper into the 7th EI practice touched on in our Leading with Emotional Intelligence program. It’s for those who already have a working familiarity with EI and are interested in lifting their EI leadership to the next level by mindfully cultivating connectivity and compassion.
The popular perception of a powerful leader is someone who’s tough, hard-nosed, rational, results-driven. Truly great leaders, though, have the conviction, confidence and courage to cultivate compassion. They know you have to connect if you want committed action
What You'll Learn
- Energise, inspire & connect more carefully with those you lead
- Be even-minded & emotionally balanced in dealing with others
- Stay alert to stress signals & work on ways to renew yourself
- Master mental exercises to cultivate a more compassionate, calm & connective approach to your leadership
Topics We Cover
- Compassion in a practical leadership context
- Unpacking the components of compassion
- Diagnosing dissonance – reinforcing resonance
- Foundations: understanding, empathy, & curiosity
- Mindfulness – why connective moments matter
- Even-mindedness – maintaining mental balance
- Mental practices to make room for compassion
- Leadership alert signals – stress, burn-out and wake up calls
- Using compassion to combat toxic emotions
- Hope, happiness and the health connection
- Role of compassion in relieving leader stress & renewal
Course Features
- Practise mental disciplines to invoke compassion
- Comes with a comprehensive 100-page self-coaching guide with 25 tools.
- Assess your leadership style in terms of empathy, compassion, resonance & dissonance
- Develop a compassionate leader cultivation plan and personal strategies to revitalise, restore and renew yourself
Course Details
*Other discounts offered to subscribers by email
Conversations Count for Success…
Casual, crucial, caustic or contentious, conversations are the cement that holds teams together and connects us to others. In fact, they’re a core business process!
Whether you’re leading change, dealing with difficult discussions, building a better team, revitalising culture, energising classrooms, coping constructively with complaints or creating an exceptional customer service climate – the essential actions we all take happen almost entirely through conversations.
Whatever work you do or position you hold, conversations are at the core of what we do. They’re simply too important to ignore.
They’re the vehicle we use to generate and exchange ideas, sort out situations, and shape strategies and shared visions.
Most actions we take happen through conversations. Take them away, and hardly anything would get done.
Handling hard talks, conflict and confrontation Is the toughest test of our emotional and conversational capabilities. How well leaders and teams face up to difficult discussions to resolve differences is the true yard-stick for healthy work cultures.
- Difficult conversations about poor performance or other troubling topics leave many of us feeling anxious, dumb-founded or distressed wondering ‘what went wrong?’
- When conversations are off-colour, coordination breaks down, relationships and feelings suffer, mistakes and misunderstandings multiply and productivity plummets.
While many workplace dilemmas hark back to habits of talk that obstruct constructive conversation-making, lots of people still don’t see the need to work on their conversational skills. Knowing when and how to use different conversational approaches and tools is a vital but neglected element for personal mastery, inspirational leadership, vibrant teams and business success.
How we can help...
Our coaching clinics deal with real-life conversational challenges and practical tools practice in a safe, small group environment to help build your confidence to manage your future conversations in a more mindful and effective manner and make every one of them count.
Conversational Coaching Clinics
Culture is a crucial ingredient of all organisations...
It affects strategy, performance, behaviour and change-responsiveness, all of them key determining factors in organisation survival and success. Most leaders are acutely aware how constructive cultures help people perform, and equally aware of how dislocated ones breed bad behaviour, toxic climates and under-performance.
Culture has a profound effect on every facet of your organisation: you, your people and how you operate.
How we can help...
We assume renovating or revitalising culture is high on your strategic agenda too or soon will be — otherwise you wouldn’t be reading this. We design down-to-earth programs and processes people can easily understand and engage with that assist you in creating constructive work cultures — whether it’s a single team or a whole organisation. Here’s a few of the main ways we can help with your next culture change effort…
Culture-Building Clinics
Leading Change Management
Leading Change Management
strategies, tools and frameworks to design and run people-centred change management processes
What's this Clinic about?
Many change efforts fall flat because leaders fixate on the steps, systems, structures and schedules to ‘roll’ it out, and fail to take account of often more crucial and complex systemic factors such as culture, context, people and the impact of their own behaviour.
This down-to-earth 2-day clinic explores the people side of change, not just the mechanics of managing it. It focuses first on designing change management processes then turns to what it takes to lead people through them. It gives a solid grounding in critical practice areas and practical tools to design and lead change management; to get people engaged, reduce uncertainty and convert anxiety, denial and resistance into constructive change energy.
Is this Clinic right for you?
Whether you’re a change-veteran or beginner, this clinic is highly beneficial for leaders at any level responsible for designing, leading and implementing change management: executives, managers, HR professionals, team leaders or even committed staff working on change teams. It takes a wide-angle view of change. For a more targeted, team-level focus, try Leading Teams through Change.
“Loved the course. Came away inspired and enthused. Great change management tools and principles: and I see the guide being a much-used reference. You have such an easy manner, prepared to take the group where it needs to go. Your skills as a change agent and trainer allowed you to be flexible and adjust to our needs as learners.”
Ailsa, Crime & Misconduct Commission
What You'll Learn
- Deepen your insights into the role real change leaders play
- Use roadmaps & tools to design people-centred change
- Build-in factors that are proven keys for change success
- Navigate your way around the complexities of change
- Deal better with inevitable change dilemmas that arise
Topics We Cover
- Change management: proven success & failure factors
- Engaging with change: roadmaps, strategies & tools
- Leading change with the 5 learning Disciplines
- Shaping a shared change vision: challenging mindsets
- Systems thinking – coping with complexity
- The “PIECERS” model to design people–centred change
- Change readiness: working out where to start
- Mobilising coalitions & working with change teams
- Implementing change & getting involvement
- Change conversations – forging relationships
- Embedding change: maintaining momentum
Course Features
- Looks at leading change management through the lens of Senge’s 5 Disciplines
- Uses our unique ‘PIECERS’ change model to take a people-centred, systems-thinking approach to designing change management processes with
- Take-away a 150-page Leading Change Management guide with 37 tools and bring along a real-life change-challenge to try out the tools on
- Complete the change-leader’s scorecard and develop a personalised action-plan to help you get started on real change back-at-work.
Course Details
*Other discounts offered to subscribers by email
Leading Culture Change
Leading Culture Change
For leaders serious about taking on culture change to improve organisational health and performance…
What's this Clinic about?
Most leaders are acutely aware of how constructive cultures encourage healthy high- performance while dislocated ones breed bad behaviour, toxic climates and under-performance. Leaders are often told ‘getting the culture right’ is the most critical facet to focus on for sustainable results.
This unique clinic unpacks the components that make up culture and equips you with practical tools to handle culture change better – either as part of a specific culture change effort or an adjunct to support other changes you need to implement.
Is this Clinic right for you?
Whether you lead a team, direct a division or manage an entire enterprise, the extensive array of useful concepts and tools this clinic provides can assist any level of leader to get started in earnest on developing strategies and plans to tackle a culture change challenge.
“I’d thoroughly recommend this clinic to anyone who wants to learn about leading effective culture change. It was well structured, logical and I found the practical tools and discussions about their use extremely insightful. Excellent resources.”
Louise Barrett, Queensland Studies Authority
What You'll Learn
- Identify what makes up culture and what you can change
- Scan for signals of constructive or destructive cultures
- Diagnose your current culture and ways to revitalise it
- Use our 8-stage model to plan positive culture change steps
- Revitalise culture, reconnect people and reduce toxicity
Topics We Cover
- Unpacking the components of culture
- The CLEVER dimensions for cultural revitalisation
- Scans: signs of constructive & dislocated cultures
- Unearthing cultural patterns and layers
- Thinking culture – tacit assumptions
- 8 stages for carry-out of culture change
- Develop a vision of the culture you want
- Leading culture change – tips and traps
- Creating space for culture conversations
- Undiscussables and real cultural values
- Encountering and countering cultural resistance
- Replacing habits of thought & behaviour
- Working out where to start with culture change
Course Features
- 8-phase culture change model and our 6 CLEVER Dimensions for scanning culture
- Substantial 100-page guide with additional 55- page toolkit to start putting culture change plans into action back at work
- Design culture scans & create revitalisation plans
Course Details
*Other discounts offered to subscribers by email
Preparing People for Change
Preparing People for Change
steps and tools for leaders to pave a path to smoother change transitions and take-ups...
What's this Clinic about?
One reason change fails is that we don’t see it from a recipient’s perspective and address their concerns. The first step in any well-run change program is preparing people for it. It’s often glossed-over, but asked what they’d do differently if they had their change-time over, many leaders say: “prepare people better for it.”
This 1-day clinic (2-day in-house option) looks at the personal side of change and what leaders can do to handle the emotional dynamics behind change and better prepare people as a prelude to leading them through it.
Is this Clinic right for you?
This clinic is for leaders who want to do a better job of preparing people for change. It doesn’t deal with implementing it or leading people through it once it’s underway. These topics are explored in Leading Change Management and Leading Teams through Change.
“Very beneficial for an overview of how people feel when there’s change and ideas to help them to change. Course structure, content and methods used were all great – as is the self-directed guide. I’d love to have the skills Bill has when presenting. He’s very good at what he does.”
Helen McKenzie, Mackay Hospital and Health Service
What You'll Learn
- Pave the way for smoother change transitions & take-ups
- Engage with the personal, emotional dynamics of change
- Help people mindfully manage their change reactions
- Encourage people to respond to change constructively
- Tap into tools to increase personal 'change-ability'
- Convert anxiety & reluctance into constructive change energy
- Better prepare people & create more positive change cultures
Topics We Cover
- Why change is difficult: facts, fears, fantasies
- Personal attitudes: how people respond to change
- Change-ability: personal factors & challenges
- Preparedness: taking the change temperature
- ‘PAVERS’ model – change preparation steps
- Thinking change – impact of mental models
- Change limiting and empowering beliefs
- The emotional side: feeling around change
- Dissecting reasons for resistance & reluctance
- Getting engagement: models and strategies
- Change conversations: part they play to engage
- Changing mindsets – unblocking the culture
Course Features
- PAVERS model for preparing people for change
- Take-away a 110-page self-directed with 30 tools and change preparation activities to apply
- Goal setting with the change-leader’s scorecard
- Develop your own personal preparing people for change strategy checklist
Course Details
*Other discounts offered to subscribers by email
Challenging Change Resistance
Challenging Change Resistance
A 1-day clinic on the anatomy of change resistance and strategies for engaging with and managing it proactively
What's this Clinic about?
One of the biggest worries for most change leaders is “What do we do with the resistors?” Sometimes, this almost eclipses their ability to focus constructively on the change itself. Denial, hostility, resistance, frustration, a sense of loss of control and helplessness are normal change reactions everyone experiences to some degree. But prolonged feelings like this can spread and infect others, detract from personal/organisation change-ability and become a big block to change in the long run. This clinic can help people understand resistance – their own or others – and come to grips with managing it better.
Is this Clinic right for you?
(Something for this section) Whether you lead a team, direct a division or manage an entire enterprise, the extensive array of useful concepts and tools this clinic provides can assist any level of leader to get started in earnest on developing strategies and plans to tackle a culture change challenge.
“Excellent …changed my focus from being fearful of change to seeing that the more people involved the better. And from being negative about difficult people to show how to include them and possibly win them over… ”
Dennis Wyatt, Townsville Health Service District
What You'll Learn
- Explore the nature of resistance and why some change efforts fail
- Connect with the thinking and emotional patterns that bolster resistance
- Assess the impact and risk associated with various types of resistance
- Work through a 5-step process for engaging resistance
- Practise strategies to engage and challenge resistance constructively yet sensitively
- Develop a resistance management plan
Topics We Cover
- Dissecting the dynamics of resistance
- Different types of change resistance
- Natural resistance: why some change efforts fail
- Typical reasons people resist change
- The emotional side of change resistance
- Deal with defensive routines and strong emotions
- Dissecting differences - comparing change stories
- Systems mapping sources of resistance
- Root cause analysis charts of resistance
- Strategies for handling resistance
- Talking through change resistance
- Connecting with change resistance
- 7 levels of intervention for resistance
- A 5-step process for engaging resistance
- Developing a resistance management plan
Course Features
- course feature 1
- Course feature 2
- Course feature 3
Course Details
*Other discounts offered to subscribers by email
Leading Learning Schools
Leading Learning Schools
Applying the tools of the 5 Learning Disciplines for Cultural Revitalisation and Curriculum Creativity
What's this Clinic about?
Creating a learning school means leveraging the power of learning in new ways, breaking down boundaries to collective learning and improvement, challenging each other to reflect on professional and management practices and putting in place the infrastructure to support continuous creativity in learning practice.
Leading Learning Schools is for principals, heads, teachers and educationists who want to apply the tools and practices of the 5 Learning Disciplines – Shared Vision, Mental Models, Personal Mastery, Team Learning and Systems Thinking – to reshape their school vision, revitalise their school culture or refresh their learning practices and approach.
Is this Clinic right for you?
Whether you lead a team, direct a division or manage an entire enterprise, the extensive array of useful concepts and tools this clinic provides can assist any level of leader to get started in earnest on developing strategies and plans to tackle a culture change challenge.
Learning-Centred Schools give school leaders at all levels the opportunity to extend their role as learning leaders by applying the principles and tools of the 5 Learning Disciplines at individual, classroom and whole-school level: to involve everyone in shaping a shared vision; to cultivate critical reflection and emotional competence through personal mastery; to promote robust conversational skills and exchange ideas about professional practice improvements through team learning; and to build thinking literacy for challenging mindsets and cognitive growth through mental modelling and systems thinking.
What You'll Learn
- Shape a shared vision of a learning school or ensure your current one is really shared and acted on
- Revitalise your school learning culture and cultivate curriculum creativity
- Identify key improvement areas and refresh your approach to create a more learning-centred environment for students and staff
- Break out of the conventional mould of administrator/teacher and strengthen your role as a learning leader
- Work more collaboratively in school management teams that think together
- Encourage real learning conversations throughout school and in classrooms
- Broaden the support you need to sustain school transformation efforts and reduce the dependence-compliance mentality
Topics We Cover
- Leading learning schools: Roles of teachers as learning leaders
- Key concepts behind the learning school
- Principles & practices of the 5 Disciplines
- Using the 5 Disciplines for powerful learning - at school, personal and professional level
- Shared Vision: What we can create together?
- Mental Models: Unlocking ‘habits of mind’
- The 5 Disciplines as a framework for curriculum integration
- Systems Thinking: Mapping mental models and seeing connections and relationships
- Team Learning: Learning from action and conversational capability
- Personal Mastery: Learning to be me – choice, authenticity & self-responsibility
- Reflecting on my leadership learning behaviours – classroom, team and school
- Sustaining commitment: Identify actions at school, team, personal level
- Develop a personal effectiveness/school revitalisation plan
Course Features
- Course Feature 1
- Course Feature 2
- Course Feature 3
Course Details
*Other discounts offered to subscribers by email
Our culture-building clinics come into play when its time to change thinking and behaviour by giving people new skills, tools and ideas. There are multiple to choose from and we customise content to cover much-needed culture change arenas such as:
Tools to form, reform and transform your teams...
While we naturally work in teams to achieve things we can’t do alone, working well together in them doesn’t come so naturally. We have to learn how to do this…
Whether it’s an office, factory or school, teams are now the main way we organise work. Team-working skills are vital for everyone.
- Any time a group of people come together to work on a common task, whether it’s an intact work team or occasional committee, team-working comes into play.
- Getting clearer on what it takes to work well in teams makes a big difference to people fitting in and getting along. The ability to mobilise cohesive teams and get people to work in well with each other is an absolute necessity for all successful leaders.
- Without team-building skills, many people bumble along, making the same old avoidable errors that get teams in a tangle.
And of course, as with anything else, teams break down, under-perform or stop working as well as they should. To stay in top gear, they require fine-tuning, maintenance or even, from time to time, a total makeover. That’s where teambuilding comes in. It has a proven track record as a tool to enhance team performance, but the term sometimes seems a bit nebulous. People know they need it, but often aren’t sure what it is.
We need to answer questions like:
- What is team-building? Does it really make a difference?
- What makes one team work better than another? Why do some succeed while others fail?
- What steps can I follow to build a good cohesive team that works well together?
- What are the traps to avoid and what do I can I do to design a good team-building session?
How we can help...
Put simply, team-building is finding ways of working better together, which is why we use this label for our team-building clinics. It means making the most of what you do through collective effort, constructive conversation and collaboration.
Our Team-Building clinics help you...
Working Better Together Clinics for Leaders, Staff and Teams
We tailor our clinics in-house to help you tackle your unique team challenges and build the high-performing team-working culture and positive emotional climate you want – where people can find ways to discuss team and task issues constructively, work through conflict without resorting to argument and acrimony, and identify ways to keep on working better together in future.
Building Better Teams
Building Better Teams
a 2-day clinic for leaders on team-building tools to form, reform and transform your teams...
What's this Clinic about?
Most workplaces say they work in teams, fewer know how to make teams work well. Getting teams to work in well together is a major mission for leaders, no matter what level they’re at.
This 2-day toolkit explores the art of team-building. Whether you’re fine-tuning an existing team or starting one from scratch, it covers key design dimensions and tools to form teams, facilitate them to work collaboratively, get commitment to common goals, create cohesion and rethink how your team works together.
Is this Clinic right for you?
This clinic can benefit anyone who leads teams from director level down who wants to work on developing shared visions, new teams design, operating principles, workroles and decision-making practices. It’s also useful if you’re looking to learn how to plan and facilitate teambuilding sessions or reform and revitalise teams…
“Well worth attending. The structure was quite practical and the workshop had variety. Life would be so much better if more leaders and teams adopted these concepts to understand the people we deal with. The more people who are aware of these concepts, the better.”
Ron Zahner, Training Manager Queensland Health
What You'll Learn
- Use 7 dimensions to make team-based work more effective
- Break-down boundaries to working together as one-team
- Employ a range of robust, easy-to-use team-building tools
- Build better team relationships, rapport & cohesion
- Remedy dysfunctions that get in the way of good teamwork
- Foster shared vision, common goals and accountability
- Ddevelop team-building sessions and design better teams
Topics We Cover
- The leader's role as team-building & designer
- Difference between true teams & token ones
- Designing teams: the 7 key Dimensions
- Developing team visions, goals & targets
- Team boundaries and work processes
- facilitating teams - models, tools and steps
- Team decision-making and problem-solving
- Talking in teams - connective conversation
- Team empowerment and self-responsibility
- Team roles, dynamics and interactions
- Dealing with difficult team moments
- Building a positive team culture
Course Features
- Work through key steps, issues and choices critical to forming & sustaining successful teams
- Analyse the way your team works now using our 7 Team Design Dimensions
- Develop new team operating principles and improvement strategies
- Develop a personalised team-building action-plan for back-at-work activities
- Backed up by a comprehensive self-coaching guide to support continued team-building effort
Course Details
*Other discounts offered to subscribers by email
Work as 1 Team
Work as One Team
5 Work-as-1-Team Practices to break-down barriers & build a culture of cooperation
What's this Clinic about?
‘Working as one-team’ has become an article of faith in most workplaces but it takes more than faith to get it happening. We know what chaos and cost it causes when team efforts are out of sync, they’re in conflict with each other or they can’t find a way to row in the same direction together.
Working as one-team is about bridging barriers, unblocking attitudes like isolationism, job-protectionism, competition, blame and self-focus and strengthening cross-boundary cooperation and collaboration.
Is this Clinic right for you?
This clinic is for supervisors, team leaders, managers and directors who want to cut unconstructive competition and cultivate cohesive, collaborative cultures.
Do you see people shrug disowningly and say it’s not their issue? Do you notice mistakes accumulate, stemming from a lack of coordination or consideration? Are there too many turf wars or blame games being played? Is there a lack of collective accountability or concerted action?
What You'll Learn
- Identify and break-down dysfunctional boundaries between workgroups
- Increase cross-boundary co-operation and strengthen inter-team synergies
- Replace rigid boundaries and fixed divisions with more fluid and flexible structures
- Assess their one-team potential and attitudes, beliefs and behaviour needed
- Learn how to share vision, decisions, workloads and accountability for results
- Develop new operating principles and behaviour to support working-as-one-team
Topics We Cover
- What Working as One-Team means and why it matters
- 5 Work-as-1-Team Practices
- Hold-backs: Silos, self-interest, isolationism, job protectionism
- Sharing The Vision: our beliefs and how we all make a difference
- Sharing work: cultivate cohesion and cut competition
- Tackling Tough Talks: fronting up to blocks and barriers
- Share What’s Going On: getting engagement, sharing information, distributing decisions
- Sharing Responsibility: combining achievements, collective accountability
- Your One-Team potential: beliefs, behaviours, boundaries and blockages
- Identify areas for cross-boundary cooperation & broadening workroles
- Developing your One-Team Operating Principles and Team Action Plan
Course Features
- Bring along your own real-life situation/s to work on
- A tool-kit based approach with practical tools and extensive practise
- A self-coaching framework to sustain ongoing learning
- A comprehensive 100+ page self-coaching guide
- Develop a personalised self-coaching action-plan
- Optional extension: small-group or individual coaching sessions
Course Details
*Other discounts offered to subscribers by email
Leading Teams Through Change
Leading Teams through Change
a clinic for leaders to take a closer look at how to make their team change-work more trouble-free...
What's this Clinic about?
Whether it’s new structures, members, workroles or procedures, teams constantly change. While it’s inevitable, team-change can distract from work focus and upset good teamwork. A common challenge all leaders face is how to get teams to accept and make changes with minimum fuss and disruption to work. .
This 1-day clinic (or 2-day in-house option) gives a good grounding in practical actions to effectively initiate and lead team change – to get more buy-in and committed support to make your attempts at team change more trouble-free – whether big or small.
Is this Clinic right for you?
Targeted at team level change, this clinic is for supervisors, team leaders and mid-level managers. If you want a broader strategic view of change design, please see Leading Change Management.
“An engaging experience that challenged my thinking and provided useful practical tools for my workplace. I liked the pace and focus on our own real work situations. You were responsive to everyone in the group and kept the energy levels high. The guidebook is very thorough with some very useful tools and the way they were presented was active and engaging.”
Martha Goldman, Manager Education, Training & Innovation TNQ TAFE
What You'll Learn
- Get more commitment & buy-in to make team change work
- Use the dynamics of how people react to change to manage it
- Work on the personal and emotional side of team change
- Get teams to engage with change more constructively
- Create a culture where teams embrace change more readily
Topics We Cover
- Positive role leaders play in team change
- Perennial principles of effective team change
- Change-ability – taking your team’s change temperature
- How teams respond to change – attitudes & reactions
- Applying the PIECERS model to team change
- The emotional side of change: fact, fear or fantasy
- Change conversations – participation & communication
- Dealing with individual and team concerns
- Strengthening change opportunities, reducing threats
- Change relationships: getting involvement
- Getting team ideas on how to implement change
- Reinforcing positive change behaviours
- Change resistance, prickly personalities & power plays
Course Features
- Bring along your own team change to work on
- Practise a 5-step strategy to lead team change
- Take-away a 100-page team-change toolkit and coaching guide with 20 tools
- Stock-take your team-change skills and plan to put team change strategies into action
Course Details
*Other discounts offered to subscribers by email
Working Better Together
Working Better Together Clinics
Choose from 10 tailored, in-house team-building clinics to help tackle your unique team challenges..
What's this about?
Working Better Together is the general banner for our team-building services. Team-building can take a multitude of different paths – it doesn’t come in ‘one-size-fits-all ’ – so we tailor Working Better Together clinics in-house to help you tackle your unique team challenges.
Still, choosing the right team-building focus can be confusing and many organisations like to have an idea of the possibilities up-front first. So to make it easier, we’ve developed a menu of self-contained team-building sessions to choose from to construct a program that’s right for you.
Are these Clinics right for you?
Whatever kind of organisation or type of team you belong to, all teams can benefit from taking time out now and again to renew relationships, talk through difficult issues and clarify how to work better and more constructively together. In the last 5 years we’ve run more than 50 in-house team-building clinics of various shapes and sizes for many kinds of organisations with great results.
“I found this team-building day useful, both professionally and personally, and would recommend it to others. The structure and content of our session suited our needs. I believe each of us are now making a more conscious effort to get along and work effectively together and that day helped to clear the air as we could all see how we’d contributed to our team’s issues.”
Mel, Dept of Agriculture, Forests and Fisheries
What You'll Learn
- Shape shared vision – where most teams need to start!
- Form and design teams – get the architecture right.
- Increase team cohesion – find ways to stay together
- Improve team-talk – teams that talk together stick together
- Enhance relationships – collaborative behaviour is a must
- Clarify roles – the expectations we have of each other
- Improve what your team does – for better team performance
Topics We Cover
- Clinic 1: Team-working and team-building
- Clinic 2: Shaping team visions and values
- Clinic 3: Conversations – talking in teams
- Clinic 4: Thinking and deciding in teams
- Clinic 5: Emotionally Intelligent Teams
- Clinic 6: Dealing with team difficulties
- Clinic 7: Designing your team
- Clinic 8: Respect-building in teams
- Clinic 9: Entrusting teams to lead
- Clinic 10: Creating cohesive teams
Course Features
- Optional pre-clinic team surveys & diagnostics to help tailor clinics to your team’s needs
- Take-away toolkits so your team can continue to work on team improvements back at work
- Frameworks to develop new team operating principles and charters to reflect your changes
- Focus on developing agreed team action plans
For a full profile of our Working Better Together approach, including our take on team-building, team-building services and tips on planning your next team-building session, download a copy of our Working Better Together Prospectus
Course Details
*Other discounts offered to subscribers by email
Leading Through Teams
Leading Through Teams
2-day learning forum exploring 7 key design dimensions to shape, revitalise or reinvent the way teams work together.
What's this Clinic about?
With teams the prevailing model for organising work, today’s leaders need to know how to guide workgroups to work more collaboratively in high-performing teams that learn, think and continuously improve.
Processes don’t do the work, people do, working in teams. It’s through teams that leaders get results that really matter.
Most workplaces say they work in teams but fewer know how to make teams work. Like anything else, teams break-down, under-perform, disintegrate, cease to function as they should and need revitalising, re-forming or fine-tuning from time to time. And that’s where Leading through Teams comes in…
This clinic shows you how to form, maintain, and improve teams to help them rethink, revitalise or even re-invent how they work together. Leaders need to build team capability, commitment to common goals and challenges, manage team relationships and performance while working toward the ultimate goal of any good workgroup – to move from being a directed team driven by management to being self-directed, where more decisions are determined by the team itself.
Is this Clinic right for you?
This clinic can benefit anyone who leads teams from director level down, who wants to work with their team on developing shared visions, new team designs, operating principles, workroles and decision-making practices. It’s also useful if you’re looking to learn how to plan and facilitate team-building sessions or reform and revitalise teams.
“My folks have been telling everyone else how good it was – so now they all want to go! I think what you tell your peers is probably more honest than filling in a form for the boss or the facilitator. From my point of view it was perfect for this stage of our development. Thanks.”
Joanne Collins, Manager, Wide Bay Water Corporation
“Leading Through Teams was very useful and practical. The most beneficial training course I’ve been on for some time. Theory well-reinforced with with practical examples, user participation and
feedback… Very worthwhile.”
Garry Baills, Hervey Bay City Council
What You'll Learn
- Identify practical steps to move to team-based work
- Analyse your group and develop new team designs
- Evaluate what stage of "evolution" your team is up to
- Ways to develop new shared visions, values and goals
- Redesign work roles and responsibilities
- Develop new team operating principles
- Empower teams to share leadership and decision-making responsibilities
- Encourage more shared accountability, involvement and ownership
- Identify team performance measures and improvement strategies
- Plan priorities for team development and develop learning strategies
Topics We Cover
- Team-based work – what & why?
- Designing Teams – 7 Key Dimensions
- Forming Teams – issues, steps, strategies
- Team operating principles and blueprints
- Collective vs. Individual Work Performance
- Developing team visions, goals and targets
- Redesigning teams and work processes
- Expanding team workroles and boundaries
- Joint decision-making and self-responsibility
- How empowerment fits with teams
- Tools for facilitating team formation
- Managing and measuring team performance
- Skill profiles for new team workroles
- Developing team learning strategies
- Creating a change agenda and action planning for team reformation
Course Features
- People bring a real team leadership situation to work on with others
- Develop a personalised team development action-plan and contract to carry out back-at-work activities
- Collect valuable team design & team-building tools & tips
- Take away our 140-pg Leading through Teams Toolkit
- Develop an Action Plan for team reformation activities back-at-work
Course Details
*Fee discounts may be offered. See Registration page