Welcome to The Change Forum

Providing consulting, facilitation and coaching support for leaders and teams
to engage productively with change
Feature Offerings

Ways we can help you & your teams...

Scheduled Coaching Clinics for leaders and teams delivered in-person
on-location & live on-line

Building Better Teams

Tailored in-house programs to focus shared learning or help your team reenergise & reconnect


Frameworks, steps & tools to help leaders & teams creat more constructive work cultures

Leadership Coaching

Coaching one-on-one or Leadership Learning in-house to target issues & elevate leader capability

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Workshops Live Online

A mix of delivery options

Workshops delivered Live & Online

While we always favour our regional 1 & 2-day in-person workshops, we also deliver live-online programs as a series of shorter web-sessions you can attend wherever you are...

Leadership Coaching

One-on-One Leadership Coaching

Building the conversational, relational and teamworking capabilities leaders need to create vibrant, supportive work cultures and high-performing teams

Consulting & Coaching Services for Leadership & Change

As our name suggests, The Change Forum’s business is change.  We provide strategic consulting, coaching and facilitation support for organisations to renovate culture, build leadership capability, develop a more resilient, adaptable workforce and inspire more flexible, high-performing teams. We’ve a long history of designing and facilitating innovative workplace transformation, learning and improvement processes where leadership, organisational learning and culture change are keys to success.

Tailored & Scheduled Programs for Leaders & Teams

Working Better Together is our underlying goal… We tailor teambuilding and leadership programs to your organisation context, run scheduled in-person coaching clinics in selected regional centres and, from early 2021, we’ll also present a selection of our programs live online – so you can attend wherever you are. Our course offerings support anyone keen to improve their leadership and teamworking capabilities around relationships, conversations, workplace wellbeing, culture change, cohesion and coaching skills. If a more personalised approach is preferred, individual leadership coaching is also available.

Bill Cropper - The Change Forum
...a warm welcome!

Contact us about options for In-house delivery of individual programs or tailored support services. Click to access our Enquiry Form to provide background on your needs or give Bill Cropper a call on 0429-687 513.


Why not join us at one of our scheduled live or on-line clinics coming up soon? Click for information, outlines and Course Registration. And remember if you Subscribe to our mailing list you'll get news and course updates direct to your inbox!

At the Change Forum, we believe learning is at the heart of successful change

Call us today to find out how we can help you start your journey...

Why Work With Us?

Coaching More Versatile Leaders

Promoting more self-aware, conversationally versatile, relationally attuned and facilitative leaders…

Creating More Constructive Cultures

Getting culture ‘right’ is critical for workplace wellbeing, sustainable results and long-term success…

Preparing People for Change

Preparing for change and supporting people through it are critical to  successful change implementation…

Building Better Teams

5 Keys to flebile, high-functioning teams: cohesion, commitment, collaboration, connectivity, conversations

Building leadership capacity & leveraging learning to inspire commitment & stimulate productivity are a vital concern for forward-thinking organisations

Leadership Action Learning

Managing emotions effectively at work can make or break any team. Successful leaders know self-awareness, mood management, empathy and mindful action are key to a healthy culture and resilient, happy teams

Workplace Wellbeing

Culture has a profound effect on business success: influencing performance, strategy, behaviours, communication, how you operate. The challenge is changing dislocated cultures more constructive....

Revitalising Culture

Working well together rarely comes naturally. It takes collective effort, commitment to resolving issues, agreeing operating principles, respectful and cohesive behaviours, and constructive conversations

Working Better Together

Coaching and Mentoring are powerful, personalised ways for leaders to focus outwards on learning, to build capability that's retained, acted on and applied.

Coaching & Mentoring

Constructive conversation is crucial to business success. It builds cooperation, collaboration, respect, averts conflict, improves service, inspires performance...

More skillful Conversations

Strategic change is consultative, starting with shaping shared visions, plans and processes people can sign on to, to carry change forward...

Leading through Change

How to facilitate, guide, support, motivate and coach others are some of the fundamental skills contemporary leaders need to learn

Effective Team Facilitation

5 Themes for Learning

Our programs and services fit into 5 main themes covering essential leadership, teamworking and culture change capabilities today’s leaders need to support vibrant, healthy work cultures and high-performing teams…

Emotional Intelligence & Wellbeing

Emotional self-managementself-awareness and mindful action are essential capabilities for building healthy workplaces that support individual wellbeing and promote resilient, cohesive teams. We provide a range of Emotional Intelligence, Mindfulness and Wellbeing clinics for leaders, staff and teams,  including: Leading with Emotional Intelligence, EI at Work (for staff), Teaching with EI, Social Intelligence in Teams, Mindful Leadership in Action, Mindfulness at Work (for staff)Trauma 1st-Aid self-help clinics and Building Resilience at Work. Tailored clinics also available.

Conversational Mastery

Understanding how the way we communicate impacts everything we do at work, becoming more conversationally-aware and mastering a variety of tools to improve the conversations you have is a key skill for great leadership and high-functioning teams. Our long-running Dealing with Difficult Discussions program is regarded a valuable asset for leaders at all levels, along with our general Constructive Conversations clinic and more targetted programs including: Positive Performance Conversations (versions for leaders and staff), Defusing Difficult Encounters, Persuasive Conversations, and Building Conversational Confidence.

Culture & Change

Constructive, flexible work cultures are vital for motivating high performance, commitment and productivity while encouraging cohesion, resilience and adaptability.  As well as providing strategic consulting around change and culture, we provide programs that support leaders in: Learning to Lead Change, Creating Constructive Cultures, Preparing People for Change, Developing Shared Visions, Leading Learning Schools and Building Change Resilience at Work.  …(More on our Change Services)

Building Better Teams

With a background of over 25 years consulting around team formation and development, our Working Better Together framework provides a flexible series of modules that can be combined in different ways to target specific improvement areas or a range of topics that suit particular team needs. Publicly, we periodically offer stand-alone programs like Building Better Teams, Working as One Team, Building Respectful Workplaces, Socially Intelligent Teams. We also provide an extended in-house Leadership Team Action Learning program for senior and executive teams that combines team learning sessions with individual leadership coaching.

Leadership, Facilitation & Coaching

Leaders exert a profound impact on the performance, culture, values and emotional climate of the people around them. Building leadership capacity at all levels is a central concern for forward-thinking organisations – who understand that today’s leaders need to expand their traditional ‘positional’ roles to become networkers, mobilisers, facilitators, coaches, values-stewards and engagers – leveraging learning to challenge prevailing mental models, mobilise coalitions, develop shared solutions and visions and create a supportive environment which unleashes innovation and learning potential in others. In addition to personal mastery and wellbeing programs, our Learning to Lead series includes Launching Future Leaders, Leadership Action Learning, Essentials of Facilitation, Facilitating Effective Teams, Learning to be a Coaching Leader, Mentoring for Managers. We also regularly provide individual coaching around leadership and personal mastery.

We translate contemporary theory and complex concepts into tangible ideas people can grasp, and practical, down-to-earth tools and processes that can be readily applied to real-life situations at work

Down-to-earth, action-based learning that's practical, real and workplace relevant

High-quality learning programs designed to transfer skills and develop more self-aware, forward-thinking, compassionate leaders and more cohesive, connective, productive teams

We embrace open, collaborative processes that value learner participation, choice and self-responsibility consistent with learning organisation principles.

We employ a wide range of flexible learning strategies, robust concept-driven models and unifying frameworks to underpin our programs.

We bring a wealth of experience and proven capabilities designing, facilitating and implementing innovative workplace improvement processes over more than 25 years consulting around change, leadership and team-based work

Our programs and processes relate to real Australian workplaces, and employ action-learning principles that target real leadership, teamworking and service delivery challenges back-at-work. 

Up-to-date sound learning documented in our unique, user-friendly self-coaching guides, toolkits and workbooks supports ongoing learning and back-at-work action

News & Views

Head over to News & Views for our extensive range of articles about culture, change, emotional intelligence, conversations, leadership and teams. Subscribe today for article updates, workshop fee discounts, resources and more!

resilient leadership
Emotional Intelligence
Resilient Leadership – Why it Matters

Leaders act as emotional caretakers for their team’s wellbeing. Having capacity to role-model resilience is vital Faced with setbacks and adversity, teams look to their leader to stay buoyant, resist stress and demonstrate emotional balance, tenacity, perseverance and resolve – and to support their team to do the same

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Discover your Inner Leader
The Importance of being Authentic

When leaders act authentically, practise what they profess and do what they say they’ll do, we’re more likely to trust, respect and want to connect with them. Authentic leaders don’t mask their true selves, they’re open, honest and genuine, act with integrity, live their values and speak their truth.

Read Post
What colour is your cultural leadership umbrella?
The Role of Leaders as Cultural Umbrellas

Great leaders act like cultural umbrellas. They shelter teams from adverse influences, keeping them protected, supported, safe and behaviourally sound and secure. Under their umbrella, people know their purpose and can perform at their peak. Optimally, a leader’s cultural umbrella keeps people united beneath common cultural beliefs, ground-rules, rituals and values that guide how they behave and perform. Without that kind of shielding and protection, cultures can quickly stray off-course…

Read Post
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High Tension Encounters

High Tension Encounters (HTEs) happen regularly in any workplace  offices, schools, hospitals, councils, work-sites, factories… 

The negative impact of poorly-handled HTEs on colleagues, customers, patients and work-teams is well-attested. Whether it’s toxic personalities, inveterate arguers, belligerent bosses or conflict-ridden contrarians, HTE’s distract from productive work focus, detract from good results, debilitate teams, distress and unsettle us, and create caustic cultures in the long term…

  • The frequency of HTEs has been measured in several settings. For example, one study found 85% of us experienced chronic conflict in our work-lives, with 30% saying it was always or highly frequent. 
  • In schools, principals on average say they have five difficult encounters a day, while another study of operating theatres reported at least 1 and up to 4 HTEs among surgical teams per operation. 
  • Another study reported 64% said they were dealing with a toxic personality in their current work environment and 94% said they’d worked with someone toxic at some time. 
  • Other studies reveal that school principals are abused on a regular basis by parents and 91% of nurses reported verbal abuse from physicians or patients, with 10% saying they witnessed disruptive physician behaviour daily. 
  • The ongoing impact of these HTEs exact a significant emotional toll, with one study suggesting negative encounters affected people five times more strongly than positive ones.

The customary line is that conflict is beneficial – it clarifies, corrects, changes and leads to better solutions and decisions.

Yet another line of thought suggests something quite different: that it has prolonged negative consequences that undermine relationships, trust and collaboration as well as distracting from task-focus and wasting resources in prolonged conflict mediation processes that largely don’t work.… 

So, whether or not it is sporadically constructive, in many instances conflict it seems is damaging, harmful and linked to high stress and staff turnover. 

Building conversational capability to better deal with difficult HTEs may not reduce their frequency but it can help us to handle them better, have more constructive confrontations and mitigate some of the negative consequences that follow on the heels of unregulated conflict.

© Bill Cropper – The Change Forum 2023

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