Conversational Mastery

Whether you’re a principal, deputy, department head or in business admin support, as a school leader, difficult discussions with teachers, parents, colleagues or kids, tend to crop up on a monotonously regular basis, one after the other. Resolving your way through touchy topics – troubling incidents or behaviours, difficult feedback, distressing news, unkept commitments, or things that’ve gone wrong or aren’t up to scratch – is something you’d probably prefer not to have to deal with. But they’re a critical